Leveling Up Your Hospitality and F+B Experiences

Food + Beverage Strategy

  • Market Research

    Market research establishes a clear foundation for food and beverage decision-making. Our analysis focuses on demand drivers, guest behaviour, pricing tolerance, and competitive saturation to inform concept mix, positioning, and scale.

  • Site Study

    Each project site is reviewed to identify physical, operational, and contextual constraints that influence feasibility. This includes access, visibility, adjacencies, and operational considerations that directly impact how concepts are planned and executed.

  • F+B Trends Insights

    We review relevant food and beverage trends through a practical lens, focusing on what is appropriate for the market, guest profile, and operational model. Trends are used to inform direction, not to drive concepts in isolation.

  • Competitive Analysis

    We assess the local competitive landscape to identify gaps, over-saturated formats, and opportunities for differentiation. This analysis helps avoid duplication and supports clear positioning within the market.

  • Local & Global Benchmarks

    Selected local, regional, and global benchmarks are used to test concept ideas against comparable markets and guest profiles. Benchmarking focuses on format, scale, pricing logic, and experience structure, with adaptation to local conditions.

  • High Level Concept Recommendations

    Based on strategic findings, we develop preliminary concept directions for each proposed venue. These recommendations outline positioning, experience type, indicative price range, and differentiation strategy, forming the foundation for detailed concept development.

Concept Development

  • Brand & Concept Ideation

    Clear concept narratives that define each venue’s purpose, positioning, and service culture, aligned to the overall F&B strategy.

  • Experience Touch Points

    Definition of key guest touch points across arrival, service, atmosphere, and departure, shaping how the experience is delivered and perceived.

  • Food & Beverage Programming

    High-level food and beverage direction outlining menu mix, presentation style, and positioning to support the concept and commercial objectives.

  • Design Directions

    Design reference and mood boards that communicate the intended look, feel, and spatial character for interiors, food presentation, and brand expression.

  • Spatial Planning

    Preliminary spatial planning to test layout logic, adjacencies, and guest flow, ensuring concepts are operationally viable within the available footprint.

  • Operational Guidelines

    High-level operational direction covering service style, operating hours, and day-part strategy to support consistency and efficiency.

  • Brand Touch Points

    Early brand direction including naming considerations, visual identity cues, uniforms, collateral, and music programming to guide downstream development.

  • Pricing & Positioning Strategy

    Indicative pricing recommendations by venue and meal period, aligned with market expectations, concept positioning, and revenue objectives.

Branding + Visual Identity

  • Brand Story

    We define clear brand narratives that articulate each venue’s positioning, personality, and point of view. Brand stories are developed to guide decision-making across concept, design, service style, and guest-facing communication.

  • Distinctive Design

    We develop visual identity systems that translate brand intent into clear, recognizable expression. This includes logo direction, colour, typography, and graphic language designed to work consistently across physical and digital touch points.

  • Bespoke Collateral Pieces

    Guest-facing collateral is designed to support both brand expression and daily operations. Menus, printed materials, and in-venue collateral are developed to be clear, durable, and aligned with the approved visual identity.

  • Employee Fashion

    Uniform concepts are designed to reflect brand character while supporting comfort, functionality, and service requirements. Each uniform direction is developed to integrate seamlessly with the overall guest experience and operational environment.

  • Operation Supplies & Equipment Selection

    We provide direction on tableware, glassware, and service equipment selection to ensure alignment with the concept, brand positioning, and operational needs. Recommendations balance durability, availability, and visual coherence.

Marketing & Activation

  • Design Support Services

    We provide design support throughout the delivery phase to protect concept intent as projects move from approval into detailed design.

    This includes reviewing drawings, layouts, and design submissions, participating in coordination meetings, and providing consolidated feedback focused on guest experience priorities, service flow, and operational practicality.

  • Talent Recruitment

    We support the identification and recruitment of key culinary and bar leadership where required, drawing on our regional and international network.

    This service focuses on aligning talent selection with the concept’s intent, operational scale, and long-term positioning rather than short-term profile.

  • Opening Collateral

    A cohesive marketing package for your opening to use through your media channels. Continuous brand story through your hiring process, the soft open invites and launch of your online presence.

  • Menu Development

    We guide menu development in collaboration with appointed chefs, bartenders, and specialist partners to ensure alignment with the approved concept and brand positioning.

    Our role focuses on creative direction, structure, and review. Recipe development, costing, and training remain with the operating team unless otherwise scoped.

  • Content & Brand Communication

    We develop clear launch strategies for food and beverage venues, defining messaging priorities, activation ideas, and sequencing for pre-opening and opening phases.

    The focus is on clarity, consistency, and market relevance, ensuring venues enter the market with a defined point of view.

  • Concept Audit

    Post-opening, we conduct structured concept audits to assess guest experience delivery, operational alignment, and brand execution.

    Findings are translated into practical recommendations to refine service flow, communication, and experience design, supporting long-term performance.

Let’s Talk About Your Project

hello@levels-experience.com
T +60 16 275 3945

DUBAI

Levels Hospitality Project Management Service Co LLC

Unit 1005 - Level 10, Ibn Batuta Gate Office - Jebel Ali First 334035

Dubai, United Arab Emirates

KUALA LUMPUR

Levels Studio Sdn Bhd

C-06-11, Centrio Pantai Hillpark,Jalan Pantai Murni

59200 Kuala Lumpur, Malaysia