Leveling Up Your Hospitality and F+B Experiences

Food + Beverage Strategy

  • Market Research

    We conduct in-depth analyses of the local hospitality, food and beverage markets, development trends, and demographic insights, ensuring we provide informed decision-making.

  • Site Study

    We meticulously examine each project site and surrounding neighbourhoods to identify both challenges and opportunities, enabling optimal project development.

  • F+B Trends Insights

    We remain at the forefront of industry trends, ensuring that we highlight hospitality trends that are up-to-date and relevant to your project.

  • Competitive Analysis

    We investigate the competitive landscape to identify opportunities for our clients to stand out and excel. This analysis informs our strategies, ensuring that each concept we develop is both innovative and market-relevant.

  • Local & Global Benchmarks

    We set ambitious standards, ensuring that our clients’ projects are benchmarked against the best in the industry.

  • High Level Concept Recommendations

    We provide preliminary conceptual options that integrate both client and operator insights, setting the stage for comprehensive concept development.

Concept Development

  • Brand & Concept Ideation

    A compelling narrative for each venue, emphasising core values and service culture.

  • Experience Touch Points

    Identification of pivotal touch points that elevate the guest experience.

  • Food & Beverage Programming

    A curated food and beverage menu mix with presentation styles, and positioning references.

  • Design Directions

    Engaging mood boards that illustrate the intended aesthetics for food & beverage, interiors, and brand identity.

  • Spatial Planning

    A high-level spatial plan designed for optimal venue layout.

  • Operational Guidelines

    An outline of style of service, operational hours, and day-parting strategies to ensure a cohesive and optimised guest experience.

  • Brand Touch Points

    Preliminary naming and visual identity directions including uniforms, collateral direction and music programming.

  • Pricing & Positioning Strategy

    Recommended price points for food and beverage by meal period.

Branding + Visual Identity

  • Brand Story

    We craft compelling brand stories that evoke emotion, foster connection and define your brand’s unique essence. Each story imbues your brand with an authentic, relatable personality that speaks to your target audience and fosters brand loyalty.

  • Distinctive Design

    From typefaces to colour palettes, our team of creatives meticulously crafts a visual language that captures the spirit of your brand and sets it apart from the competition

  • Bespoke Collateral Pieces

    From unique menu designs, to creative F&B presentations, we ensure that the brand story is carried through each touchpoint through cohesive, stylish, and memorable bespoke collateral packages that elevate the dining experience.

  • Employee Fashion

    Crafting stylish, functional, and bespoke uniform concepts that enhance each brand identity and make each staff member a living embodiment of the concept.

  • Operation Supplies & Equipment Selection

    Guiding the operations team in choosing the appropriate tableware, glassware, and cutlery to seamlessly align with the food and beverage concept, enhancing both functionality and aesthetic appeal.

Technical Services

  • Design Support Services

    We provide meticulous evaluations and recommendations at every stage of the design process to ensure flawless execution and alignment with the initial concept’s vision.

  • Top Tier Operator Recruitment

    Leveraging our extensive industry network, we recruit distinguished chefs, bartenders, and operators to enhance your concept’s execution. This strategic approach sets the stage for unparalleled hospitality experiences from the outset.

  • Opening Collateral

    A cohesive marketing package for your opening to use through your media channels. Continuous brand story through your hiring process, the soft open invites and launch of your online presence.

  • Menu Development

    Working closely with each concept’s culinarians to refine and perfect the F+B experience, ensuring that taste, flavour, and presentation exceed expectations and is presented in line with the concept direction.

  • Concept Audit

    After the venue’s launch, we conduct a thorough concept audit to assess operational efficiencies, guest experience, and financial performance. This allows us to identify areas for improvement and recommend actionable strategies to ensure long-term success.

  • Training Documents

    A great guest experience starts with staff training. To truly bring your story to life, we provide customizable training documents for both Front and Back of house teams.

  • Marketing Support

    We create content and growth strategies that are designed with your clientele prioritized. For content development, we partner with top talent in the Asia-Pacific region.

  • Create a guest experience that they just have to share.

    Make their story extraordinary

  • Luxury hotel design for a discerning clientele.

    Beauty is in the detail

  • Make a statement with boutique restaurant branding.

    Stand out and stay current

  • Café concept development with artistry at the forefront.

    They will gasp when they see it

  • Restaurant design services that just make sense.

    Experts in innovation.

Ask us anything.

hello@levels-experience.com
T +603 4811 4229

ADDRESS
C-06-11, Centrio Pantai Hillpark
Jalan Pantai Murni
59200 Kuala Lumpur, Malaysia